Terms of Use
Common terms of business
Common terms
Offers and provisions of service are dependant on these terms of use, if not otherwise indicated. Published price lists are binding; new price lists by date can replace these.
Kastanien-Hotel is not liable for forcemajeure. Accidents, damages and losses are only liable if they are caused by intentional or negligent breach of duty or a breach of German traffic safety laws by Kastanien-Hotel or one of it´s vicarious agents. In case of bodily harm Kastanien-Hotel is permitted to call an ambulance unless the injured person denies this.
Theft and loss of personal belongings on the premises are only liable if the damage was caused by intentional or negligent breach of duty through Kastanien-Hotel.
Kastanien-Hotel retains the right to shut down technical appliances at any time without claims for reprimands as long as the general business operations remain functional.
Changes of agreement require a written contract. The customer agrees that data is collected by Kastanien-Hotel, as far as necessary for the terms of contract. Should single issues of these terms prove ineffective this does not affect the agreements in general. Court of jurisdiction is Hamburg.
Reservations
Guests can make reservations online, per telephone, or written.
Payments
All services of Kastanien-Hotel are paid cash by arrival, advance payments are transferred to our bank account.
Prepayment
Reservations with a total value of € 250,00 require a deposit of 25% of the resident rate to our bank account. A total value above € 250,00 requires a deposit of 50% of the rate. Deposits must be made 2 weeks in advance of arrival.
During big events or trade exhibits as well as during Hamburgs school vacations the full rate needs to be payed at least 2 weeks in advance. If the payment is not in our account, Kastanien-Hotel is not commited to uphold the reservation. Affected rooms can be rented otherwise.
Cancellations
Rules for cancellations are in compliance with legal regulations. Reservations can be cancelled without costs in the following 24 hours. Otherwise the following rules of cancellation are applicable:
One month to reservation date: 10% of the agreed price
29 to 07 days to reservation date: 50% of the agreed price
06 to 03 days to reservation date: 80% of the agreed price
02 to 00 days to reservation date: 100% of the agreed price
Compliance of young persons act
Young persons under the age of 18 years can only use our services with at least one responsible and of age guardian. Guardians need to be guests of the residence.
Rules of the house
Rule of the house are part of the common terms of use. Infringement of rules of the house gives Kastanien-Hotel the right to cancel the lodging contract immediately without notice! Not used services are not reimbursed.
Liability
Visitors that cause damages to the structure or inventory will be held responsible in the frame of legal liability charges (especially Guardians or organizers). Theft and intentional damages will be brought to persecution immediately.
Reimbursements for damages and lost keys will be charged and need to be paid cash by departure.